FAQ

Creating an account is quick. Click "Sign Up," enter your name, date of birth, email, and preferred currency, and set a secure password. You’ll need to confirm your email address and accept the terms and conditions. To participate in most promotions, ensure your account has a minimum deposit (promotions often require $15). After initial registration, you may be prompted to complete identity verification (KYC) before you can withdraw funds. Keep a valid ID and proof of address handy to speed up verification.

Pinnacle’s welcome offers can vary by region and time. Examples include "20 Free Spins on Book of Dead" (requires a deposit, with a 35x wagering multiplier) and a "$25 Casino Chip" offer (up to $25, 40x wagering, terms apply). Pinnacle focuses on transparent, non-sticky bonuses where deposited cash is used first. Always check the specific promotion terms for eligibility, minimum deposit, wagering, and eligible games before claiming. Many promotions do not require a bonus code and are applied automatically or via opt-in.

Pinnacle rarely runs traditional no-deposit bonus codes. Most promotions are automatic or require a qualifying deposit. Special campaigns like Drops & Wins and Treasure Island Madness do not require codes; they typically require an account funded with a minimum deposit (often $15) to participate. Always read the promotion terms for activation and eligibility details.

Pinnacle supports a wide range of payment options including AstroPay Card, Bank Transfer, Bitcoin/BTC, Litecoin/LTC, Tether/USDT, MasterCard, Visa, Skrill, Neteller, ecoPayz, Trustly, Interac, Neosurf, PaySafeCard, MuchBetter, and regional methods like OXXO and Pay4Fun. Available options depend on your country and selected currency. Currencies accepted include USD, EUR, GBP, CAD, BRL, COP, and NZD. Processing times vary: cryptocurrencies are typically fastest, e-wallets are quick, and bank transfers may take several business days. Withdrawal limits depend on method; check the payment page for specific caps.

Wagering requirements (rollover) are how many times a bonus or free spin winnings must be wagered before you can withdraw them. For example, a 35x multiplier on a $20 free spin bonus means the bonus winnings must be bet 35 times before withdrawal. Pinnacle uses a non-sticky approach: deposited cash is used first, and if you lose that, your bonus balance then applies under its wagering terms. Individual promotions may have specific multipliers, eligible games, and contribution rates, so always review the promotion T&Cs before you play.

Yes. Pinnacle’s site is mobile-optimized and works on modern iOS and Android browsers. You can play slots, table games, and live dealer titles through the mobile site without downloading an app in most regions. Game availability and layout adapt to your screen. For the best experience, keep your browser up to date, use a stable internet connection, and allow pop-ups only if requested for payments or verification.

Pinnacle features slots, table games, and live dealer titles from many providers, including Play'n GO, Pragmatic Play, Evoplay, Relax Gaming, Playson, Hacksaw Gaming, EGT, Booming Games, Red Rake Gaming, and more. You’ll find classic slots, new releases, progressive promotions like Drops & Wins, and instant-win titles. Game availability may vary by market, so check the casino lobby for the full list in your region.

Yes. Pinnacle operates under licenses from jurisdictions such as Malta and Curaçao, which set regulatory standards for fairness and consumer protection. Licensing means the site follows rules for responsible gambling, secure payments, and dispute handling. Always confirm the licensing information in the site footer and review the terms that apply to players in your jurisdiction.

Typical KYC documents include a government-issued photo ID (passport, driver’s license, or national ID), proof of address dated within the last three months (utility bill or bank statement), and sometimes a selfie or camera verification to confirm identity. Verification helps prevent fraud and speeds up withdrawals. Submit clear, color scans or photos through the secure upload area—approval often takes a few business days but can be faster if documents are complete.

First, try basic troubleshooting: clear your browser cache, disable browser extensions, update your browser or app, and restart your device. If a payment fails, confirm that the card or account is active and that your chosen currency and payment method are supported in your country. If problems persist, contact live chat or email customerservice@pinnacle.com and include screenshots, the browser/device used, and any error messages to help support diagnose and resolve the issue quickly.

Pinnacle uses industry-standard security measures such as SSL/TLS encryption to protect data in transit and secure storage protocols for account information. The platform adheres to regulatory requirements under its licenses and implements account security best practices like two-factor authentication where available. Random number generators and game fairness are governed by provider standards and licensing oversight. For added safety, choose a strong, unique password, enable any available account protections, and monitor your account activity regularly.

Pinnacle provides multiple support options: a searchable FAQ, live chat for quick assistance, and email support at customerservice@pinnacle.com for detailed inquiries. If you need to escalate a complaint, include account details, timestamps, and screenshots to help the team investigate. For independent dispute resolution, consult the licensing authority listed in the site footer for the appropriate process.